Urban Company — Misuse of personal identification and badly done paint job
Both issues are related to the paint job completed on 27 July 2021 by contractor Anirudh Kasana.
Following which I noticed that none of the ceilings had been painted and one of them was peeling off. I went online to bring this to the attention of your team and then for the first time I noticed that a fake review and five star rating had been put up against my name. I never wrote this. I was never happy with this contractor.
I wrote to Urban Company about this on email on 22nd September. I have received numerous phone calls from your team but none have helped. None of the callers even coordinate with each other. Each one has a half baked understanding of my issue and it feels like harrassment getting calls from them.
So here are my issues:
Firstly the misuse of my name which has been used to generate a false review and a five star rating which I did not endorse. This amounts to stealing. It is an action that is beneficial to Urban Company. By putting up that false review you are using my name to advertise the services of a faulty service provider and gain clientele. You need to remove my name asap. You are essentially using my name for advertising purposes without consulting me or gaining my approval or paying me. It is a breach of trust and a violation of my property and privacy.
Secondly the paint job was incomplete none of the ceilings was painted and one of them is peeling. You need to refund me for this. You cannot harass my 70 plus parents and tell them that you will send painters to correct this issue. A paint job is very disruptive and I cannot risk their physical and mental well being by having painters disrupt their space again.
You need to compensate me for the incomplete paint job, the inconvenience caused to us, the general feeling of harrassment and anxiety that we have undergone, and for misusing my name without my consent and for your benefit, which is a violation of my privacy and property.
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