Urban Company — Property Damaged No redressal Provided No Revisit Done

Hi UC,

I am in extreme frustration to share with you that my booking experience for UC Plumbing service has been such a horrible experience.

The plumber did the repairs and charged me Rs 5000.From the very next day I started facing issue with the repair he did to the flush tank. The flush tank was working properly before and he repaired it to increase the water flow.It did worked but now the tank is leaking like anything.

When i raised a Revisit request he shared my his pics and informed that hes not well.So I waited for the UC to arrange an another professional but to my surprise no one called and the one who called just told me to wait.

I have raised Several tickets but no solution has been provided. I want to share some of the pics as it did not went through on your application.Please see attached, the pictures of the professional, the repair the leakage and the incessant behavior of customer care executive demonstrated in the chat screenshot.

If no solution would be provided so I will be forced to take a legal recourse!

Thank you for your understanding

+1 photos
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Urban Company customer support has been notified about the posted complaint.
Aug 16, 2022
Updated by Karsh01
Please find the pics attached

Verified Support
Aug 17, 2022
Urban Company Customer Care's response
Hi Utkarsh,

We believe our team has been in touch with you in this regard and the issue seems to be addressed. Please let us know in case you need any further assistance.

Team UrbanCompany
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