ADVERTISEMENT

Urban Company — Property Damaged No redressal Provided No Revisit Done

Hi UC,

I am in extreme frustration to share with you that my booking experience for UC Plumbing service has been such a horrible experience.

The plumber did the repairs and charged me Rs 5000.From the very next day I started facing issue with the repair he did to the flush tank. The flush tank was working properly before and he repaired it to increase the water flow.It did worked but now the tank is leaking like anything.

When i raised a Revisit request he shared my his pics and informed that hes not well.So I waited for the UC to arrange an another professional but to my surprise no one called and the one who called just told me to wait.

I have raised Several tickets but no solution has been provided. I want to share some of the pics as it did not went through on your application.Please see attached, the pictures of the professional, the repair the leakage and the incessant behavior of customer care executive demonstrated in the chat screenshot.

If no solution would be provided so I will be forced to take a legal recourse!

Thank you for your understanding

UTKARSH MAMGAIN
+1 photos
Was this information helpful?
No (0)
Yes (0)
Urban Company customer support has been notified about the posted complaint.
Aug 16, 2022
Updated by Karsh01
Please find the pics attached

Verified Support
Aug 17, 2022
Urban Company Customer Care's response
Hi Utkarsh,

We believe our team has been in touch with you in this regard and the issue seems to be addressed. Please let us know in case you need any further assistance.

Regards,
Team UrbanCompany
Complaint comments 
Share
Tweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Urban Company
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    40%
    Complaints
    1224
    Pending
    303
    Resolved
    417
    Urban Company Address
    161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
    View all Urban Company contact information
    ADVERTISEMENT