[Resolved]  Urban Company — Repair of Home Appliance

Address:Dwarka, New Delhi

Hi,
I had taken Home appliance repair service on 5th September for my Microwave. The IFB microwave convection oven. was working perfectly the only problem was that the 2 switches were not working (On & Re-heat button). The technician from The Urban Company stated that there is a part to be changed which will cost Rs.2200/-, to which I agreed and he made the further repair/ change of product. The next day the microwave started working automatically without us putting it On, so we called him again to check what was wrong, he took the part which he repaired again and came the next day to fix it. On the same day again the microwave was working automatically and I guess it was on for a very long time as the body of the microwave was very hot.I then contacted the company again to send a senior technician to check the problem, and he resolved the issue for a day or two but then the Microwave light was not working and it is still not working. When we used the convection for cooking purpose there was no cooking done, so we called him again to check what was wrong. He said that this is out of his control and we should contact the company as they don't know what exactly is wrong and what the 1st technician has done that he can't resolve.
First, only 2 buttons were not working. Now my entire product has been spoiled by your so-called Urban Company trained technicians. I can only heat and can't use my microwave for cooking purposes at all. On calling your customer care someone calls me and says they are ready to refund my Rs.2200/- but that's no solution to my problem, you have spoiled my working microwave and I want your company to fix it as it was before or else reimburse me with the same brand Microwave Convention.
I am really tired of tracing this problem for a long time, from 5th Sept - 18th Sept, no proper solution or answers has been provided by The Urban Company. Kindly escalate this and give me a solution to my problem.
My Name is Rajiv Gairola
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Oct 22, 2022
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2022
Urban Company Customer Care's response
Hi Rajiv,

We're sorry that we have not provided you with a resolution yet. Please be assured that our team is working on this and we'll get back to you with an update.

Regards,
Team Urban Company.
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