Urban Company — samsung split ac repair 1.5 ton

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Booked ac repair service on 19th april 2018, assigned one mr. Shan khan, they first took the stabilizer saying it had a fault, charges 700/, then next day took pcb it had a fault charges 1500/, with it they took away the remote and the plug top for verifying the fault.
Next they said motor is to be repaired, finally motor is to be replaced, now they say cant procure the motor, you arrange it yourself.
Have now booked the complaint with samsung, and requesting mr. Shan to give back the remote and the plug to enable the next technician to rectify the fault. Answer i got is will send the remote and the plug once technicians are free, meanwhile the samsung technician can work without these as all technician are used to working without these.
Throughout the episode the entire follow-up was done by me, many calls in a day, many times they would not even pick up the phone or call back.
Very deplorable attitude, will never ever call for urban clap or recommend.
Have made many complaints on their customer care number