[Resolved]  Urban Company — Technician visit- Refrigerator

I raised a request with Urban Company for a technician visit for refridgerator repair along with cover that covers me with a revisit of technician should the same issue recur within next 90 days. Technician visited on 20th September, 2020 and replaced few parts on additional cost.

The same issue started reoccurring since 22nd of October and I was assigned with a technician for a revisit. However, technician declined to offer service stating that since it is a revisit he won't provide any service for free. Someone by the name of Nikhil from customer service team assured that he will assign a senior technician and there should be no charges if the issue with refrigerator is same. Unfortunately, this time too your 'senior technician' declined on giving any service since it is a revisit.

After futile attempts to have a technician visit to my place I requested your customer service team several times on the app to give a callback as the issue remains unresolved due to no show of your technician. I have not received any calls from your team.

This is a commitment that you make to attend any issue should they reoccur within 90 days of first visit and I am just asking for what I am entitled to. Request someone from your team to look into this unresolved issue since it has been more than a week now that I am chasing the customer care and technicians for a revisit.

Regards,
Anirban
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