[Resolved]  Urban Company — Two Air condition damaged during service

Date of Incident - 25 April, 2022
Client id - not provided
I called to Urban Company to air condition serviced. Two A/C, one split and one window on 25 April, 2022.
They are not good at all, quality and service both are poor.
They damaged pcv panel of split a/c same day, washed the outer unit from distance due to that pcv panel got damaged, they did repaired pcv panel of my new a/c, not provided warranty .

2. Window a/c compressor got damaged, they want to do some jugadh to compressor with putting a plastic part of it, which is clearing looking that will not work for long time.

They upfront denied to replace under warranty, which they claim while taking order.

Also request to check the service quality in attached photographs.

Requested many time for call back but they dnt brother to call, attached the screen shot. Even if we call on helpline, that number is busy 24/7.

They want to add plastic part of compressor (photo attached).

The promised to provided replacement under warranty till 10, 000 per unit. attached screen shoot

I need compensation for both a/c. Need replace compressor and pcv panel.
+6 photos
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Apr 11, 2022
Complaint marked as Resolved 
They had just marked a apologize email from [email protected], Nothing else, I am wondering how can they marked complaints solved??
Urban Company customer support has been notified about the posted complaint.
Apr 11, 2022
Updated by AmitKalra1234
They had marked email as resolved but i have just received the trailing email.

Dear Amit,

Thank you for writing to us.

We would like to apologize for the inconvenience and disappointment that you experienced in dealing with our services recently.

This is certainly not the kind of experience we intend to offer to our customers.

Kindly please be apprised that we completely understand the fact that you had less than desirable experience with UC.

We understand that your concern is regarding the AC Service request which was delivered on 25th March.

We have forwarded your complaint to the specialized team and one of our team members will surely get back to you within 24 hours with an exact update in regards to your complaint.

For any further assistance feel free to write back or visit our help center.

Apr 18, 2022
Updated by AmitKalra1234
Dear Complaint Concern, Issue has been not resolved as of now, We are getting harassed by them.

Four day back, I had received a call from legal team and said that we will repaired your a/c soon. Next day vendor came and taken my a/c compressor (after wasting Colling gas in compressor). Before taking out the compressor, the vendor has taken approval from their team head and legal head on phone after submitting the estimate. Vendor said that company has approved all the cost for repair, than I had given permission to take the compressor out. They had not taken any approval from me about costing.

But work is still pending, there say denied to replace the compressor. They had spoiled my a/c, compressor and Colling gas.

Even vendor didn.t came to return my old compressor till now. He want to sell the old unit what I think.

We have marriage function (marriage of my real brother) in coming days. Guest are coming to stay but I have to take option of hotel to make guest comfortable (will submit the marriage card if require).

I am taking off from work again and again to get it solve but all went in vain.

Kindly support me.

Need immediately and strict action as required.

amit kalra.

(I had recording voice of team and vendor, vendor clearly said that they had given approval on phone while taking out the compressor).
Apr 29, 2022
Updated by AmitKalra1234
Have not received the bill till the time. Not satisfied.
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    161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
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