Urban Company — Unethical behavious, ripoff,lies, stealing

Address:25, DJ NAGAR

On Sep 6th I booked for a AC repair and a deep clean service.
Technician named venkatesh was assigned for Sep 7th and he came and checked the AC, he mentioned that some issue at the board, it has to be repaired.
When I asked how much and when it will be done, he told that 1200 around only will come and it will take 2 days time. I said ok.

Until 11th there was no phone call from him, then when i tried calling him thru the urban company app, he told to get a double booster stabilizer and he is on the way. he instead that he will bring a good one and to purchase from him i repled, i have already got one.

Sunday evening he was supposed to come, he did not turn up. and when i gave a compaint in UC app, they told monday 0430 he will be viisting your place and the same the technician also told.

When I tried reaching him around 0500 pm, he did not even answer my call the entire monday.

I gave several complaints to UC, they opening a ticket and without resolution they are closing it

On 13th When tried to reach the technician he told today at 1245 pm definitely he will come to my place, when i call him at 1245 he said by 0315 then it became 6 and then he texted that he will come by 0815 for sure.

Post that I tried more than 50 calls. his number was in waiting or he is disconnecting and not answering my calls.

Again I raised a complaint with UC, they not even responding,

I told the first day, Its by baby room, without AC baby could not sleep properly. so requestd him to fix the ac at the earliest.

Atleast if the ac board which he took, if he has returned to me i would have fixed with some local vendor, now he has not returned the board so i have to purchase a new AC only.

I cannot see my 1year old baby suffer.

Initially he said 1200 will be the cost, and on 11th he told 3200 and on 13th he said 4000,

When checked this rating in uc app, similiar complaints are there against him.

In that case why the UC is providing job for this kind of person.

who is stealing others hard earned products.

I want strong action taken against the technican and the urban company who failed to address my issue.

I want a compensation for the sufferings i went thru and for the loss of my product
Was this information helpful?
No (0)
Yes (0)
Urban Company customer support has been notified about the posted complaint.
Verified Support
Sep 15, 2022
Urban Company Customer Care's response
Hi Vinodh,

We totally understand your dismay. The team is working on your concern and it will be sorted out at the earliest.

Regards,
Team Urban Company.
Sep 17, 2022
Updated by vinodhgn
Hello Urban Company Team

If you guys would have responded this problem would not have happend.

You guys never respond, you guys just close the ticket.

All the mental pressure I had to go thru is all because of you guys.

No resolution was given and no one responded to me properly. they just simply close the ticket.

Thanks
Vinodh
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Urban Company
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    41%
    Complaints
    1484
    Pending
    434
    Resolved
    503
    Urban Company Address
    161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
    View all Urban Company contact information