[Resolved]  Urban Company — Urban Company Urban Company Full Home Clean


As reqeusted by UC Team Again I Booked a full home cleaning service (essential package) for Rs 4048 for a 2 bed room apartment in Bangalore through online mobile App on 24 Sept 2021.
The technician has visited the house started work but i see many places they did not touch even and clean the many places.
Look at sample pics uploaded here and there are many more places still with same dirt.

I noticed the same clothes used for both rooms and kitchen and in many places, nowhere using the brushes to clean in required places. No proper safety measure like not wearing a proper mask. No one has the uniform and proper ID cards to identify. I believe the vendor has given the subcontract to local folks who do regular work without safety measures. The machines they carried were not cleaned well and looked years old.

I had to sanitize my home again and especially Kitchen and Bathrooms.

i have raised complaint many times and sent email on uber help email but no responce, no call, no actions.

The urban clap is Such a unreliable and disgusting and they dont have the customer care number and proper email id to assist user directly. disgusting service.

I dont know what they make with this money by making fraud earning from the customer.
+5 photos
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Oct 27, 2021
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2021
Urban Company Customer Care's response
We regret to hear about the experience you had with us. We shall be reaching out to you over a call shortly to address your concern and help resolve the same.
Regards, UrbanCompany
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