[Resolved] Urban Company — Wardrobe mirror damaged

[email protected]

from THANE, Maharashtra

Sep 24, 2022

Address:

301 Bloomingdale,Hiranandani Estate

I had booked Urban Company professionals for full home cleaning. They used a scrubber for cleaning my new wardrobe mirror size 8feet ×6 feet which caused scratches all over the mirror. I was told by the cleaning department person that they will pay for the damages if i provide pictures. I had sent pics of the damaged mirror. I have paid for the services as well to the company. I am waiting for a response from them. They are not available on customer services number. Please advise how to resolve this problem.

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Oct 28, 2022

Complaint marked as Resolved

Urban Company customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2022

Urban Company Customer Care's response Hi,
We regret to hear about the experience you had with us. This is certainly not the kind of service we intend to deliver. Please share your registered contact details with us on [protected]@urbancompany.com so that we can get in touch with you and resolve the issue.
Regards, Team UrbanCompany