Urban Company — Window ac gas unprofessional

sudheerdhawan

Apr 18, 2022

Address:

416, Udyog Vihar III, Sector 20, Gurugram, Haryana 122008

Hi
Last year in may2021 filled gas that uses one month and packed, now we are trying to run so gas not there, company said not responsible since90 days passed

I book fresh booking on 16april for 17 april 3pm slot but no one came
I emailed called many times then told tomorow will come, i told that i m nt free so do it today and respect customer time and money so they resduled at 7pm but no one came, First eng excuse phone lost second says emergency
Like this rhey torcherd me whole day and remained talking with them.I request to provide comensation of my time loss, stress and emothinal hurt

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Urban Company customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2022

Urban Company Customer Care's response Hey Sudheer,
Sorry to hear about the experience you had with us. We strive hard to improve our services to ensure a seamless experience. Our team will connect with you shortly so that we can expedite the process towards an appropriate resolution.
Regards,
Team UrbanCompany

Apr 20, 2022

Updated by sudheerdhawan dear consumer care and Urban company officer,
Yesterday urbancompany floor manager approched me and asking for applogy.
when customer is paying for service, In case problems faced due to company to the customer company is liable to pay compensation for that .

Problem1 :Whole day wastage by two times sheduling call 3pm and 7pm and made excuses and no one came to resolve
Problem2: May21, we paid 2500 for gas and they told becuase of shifting might be leakage but engg told there is no leakage and answerless

Floor manager he willl do the needful before sending enginner 9am on 20-04-22 but not call came from him till now

Company should do free of cost gas filling because of two reasons 1 enginner confirmed that there is no leakage found in my ac due to shifting and second inconvience faced due to company third wastage my whole day of 17april22

regards
sudheer dhawan
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