Our order number is [protected] dt 27th oct 2016. We opened the package now. We find the rubber around the step ladder is damaged. Whether it can be replaced or whether you can help in replacing the rubber.
It will be very helpful if you can replace the item. step ladder rubber attachment is damaged. it has to be replaced.kindly arrange for the same
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Urban Ladder customer support has been notified about the posted complaint.
Their delivery persons promised a 7 day 'trial' policy to return products. When attempting to return the items the very next day, customer service vehemently denies the items even though it is barely used, has all shipping material intact and I'm even willing to pay for shipping fees. Very frustrating.
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Their delivery persons promised a 7 day 'trial' policy to return products. When attempting to return the items the very next day, customer service vehemently denies the items even though it is barely used, has all shipping material intact and I'm even willing to pay for shipping fees. Very frustrating.