Urban Ladder — Vector Side Board Door Replacement

Address:

Bengaluru

I had purchased a Vector Side Board vide order ID R[protected] in April 2015. As per inspection done by UL door of the Board has bent and hence doesnt close. Also there is a crack on the drawer which apparently was concealed at the time of sale. This crack has now opened up.
Customer Care UL has expressed inability to replace the door or repair the crack even at a cost to be borne by the customer.
UL continues to sell this product online hence the manufacturer is active. Why cant he replace the door?
Seeking urgent intervention by concerned authorities to resolve the issue.Complaint no 02183071. Thanks. T C Sen