Urban Company — beautician ritu dubey cancelled my appointment without asking for informing me

Website:

Urban clap app

I had ordered a salon service and my beautician ritu dubey was suppose to arrive my place at 7.30pm. I called her repeatedly on the landline number that was sent to me on what's app. Due to disturbance in their line we couldn't hear each other. I had shared my live location from google map to help her.
My house is located in prime area on highway at signal where anyone even new in area could locate easily.
Reason give for cancellation of service is, she couldn't find my house.
Because of my urban clap appointment i did not opt for any other beauty service and now day before ganpati at around 8pm in evening she is cancelling the appointment and i have to celebrate the festival without doing my beauty regime.
Strict action should be taken against the beautician and the urban clap.