Urban Company — cancellation of requests at the last minute

Address:

New Delhi, Delhi, 110030

I have requested for a geyser un - installation service from urban clap. There was an emergency at home. They kept me waiting for 3 hours and at the last minute they cancelled the request saying no professional available. This is the second time they have cancelled similar request before. I am extremely disappointed by urban clap. They are highly unreliable. This happened today on 23rd june 2018. How can urban clap cover for the huge amount of time wasted waiting, stress and providing no alternative solution at the last minute, and that too at a time when it is difficult to find someone immediately!!!