Urban Company — home salon

Address:

400072

I had booked a home salon on 14th feb @ 12.00 pm, the beautician assigned was swati nilesh jhadhav. She came at 12.30 to begin with then she tells me she didn't get a changing gown for waxing and her pedicure dip was not working (Which she called me before to tell). My entire day was wasted and the resolution i got was please reschedule and we will make sure you get our best beautician. I spoke with nidhi at your call centre and she promised it.

When i reschedule my appointment for 15th feb @ 9.00 am, i was assigned chayya javale, she calls me @ 8.30 am to say she will get late as she is coming from far away. After the call she very conveniently rescheduled the appointment to next available slot.

Is this how you serve your customers? Especially dissatisfied customer. I will make sure that you guys are taken to task