Urban Company — salon service*refund not received*no response on email*

Address:	New Delhi, Delhi, 110085
Website:	Urbanclap

I requested a salon service on 6 november.

The service person never arrived on location. Tried multiple calls to her, each were disconnect and ultimately the service was cancelled by sevice person.
Asked to initiate the refund rather than re scheduling the service due to such a unprofessional attitude.

Now its over 15 days and i haven't still received any amount of refund in my bank. Today i called the executive and raised the concern where i was informed it is successfuly initiated.

I have provided bank statement to them authorised by bank itself, where only amount was paid out but no refund made.

And even after chasing then over email and calls i am getting no response at all.

They either transfer the call here and there and on email i got one response saying amount already refund which is a clear lie and fraud from urbanclap.