Urban Company — service promised not being provided

Kannuu

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700020

My 9 seated sofa and 2 bathroom cleaning were rescheduled sometimes due to my mother in critical condition in fortis due to kidney failure and also since was din was engaged on 30th and there were lots of activities in both matters. On 13th i wanted the work to be done since there is a function in my house tomorrow with big gathering but gautam seal was always fussy and made me reschedule which is not the correct policy. Now mohsin called up to say that only sofa can be cleaned not bathrooms and this is not fair at all-9 seared sofas are costing only rs.1149 on spp then why should i pay more and why my bathrooms won’t be cleaned-bad impression on me o[censored]rban clap gautam seal fir non fulfilment of services-it seems the professionals will decide when and by whom i should get the work done. Please fulfil my project at the earliest - i don’t want to follow up more. Pkease assign a professional if 5* rating not like the 2 you have been assigning till now having 4.6-4.7 rating. How can you refuse services if there were serious hardships and due to your professionals incapacity to provide services when i wanted them?
Now they are not even allowing me to reschedule and the future dates provided are only 2 and rescheduling us failing every time-this is a cheating policy by the company. When their professionals deny rendering of services at the required time the company doesn’t feel it their duty to look into such matters even though e mail was written 2 days back on 13-2-20

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Feb 15, 2020

Updated by Kannuu I want the govt.to stop such malpractices-contingencies do arise and should be taken care of-if the profession makes excuses we can’t help and it is the company who should take care of the nuisances of the professionals.The company is not assigning professionals with a good rating any time and saying that full fulfilment can’t be done as per order which not a proper pretext.I had booked the cleaning services under the Republic Day sale for Rs.1399(9 seated sofa+ 2 bathrooms free)and due to contingencies from both sides the execution of order could not be done but then the company can’t deny good services as promised.They need to assign a 5* rating professional to me instead of professionals who are not reviewed well by the customers.I had repeatedly made thus clear on phone calls as well as e nails and Akash has promised me on phone that I would be assigned a professional of rating more than 4.7(these rating professionals were assigned whenever I rescheduled)but 4.6 rating person was assigned for 13-2-19 and my request fir a 5* rated person for my first order was not adhered to.9 seated sofas are showing as Rs.1149 but I have been chargedRs.1399 for the same which means that for 2 bathrooms cleaning additional Rs.250 was charged and they were not free.This is a wrong policy of the company and charges are hidden in free offers as well.Woukd like the company to listen to my request and provide full and good services as heard from many customers

Feb 27, 2020

Updated by Kannuu The service was cancelled permanently by providing 200 UC credits for future use but God knows whether I would be happy then too if iBook another service