Urban Company — Skin burnt while waxing

Address:Hyderabad, Andhra Pradesh, 500084
Website:www.urbanclap.com

The professional was very adamant and was not listening to me even though I told her that the wax is too hot. Instead she kept insisting that she has to use the wax at that temperature.
Later I saw she has peeled some part of my skin and I raised a complaint on 27th december.It is now 4th FEB, Urban clap did not give me a call back and neither did they mail me. So, they simply ignored my complaint.

Upon calling them, they were only apologizing and were absolutely not cooperative.Finally they agreed to provide a complimentary service and after I made the booking they they said they can't provide a service more than 1000.Rest o the amount has to be borne by me.

When I reiterated this wasn't informed before, they did not listen further and kept on dragging the issue.
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I took a service from urbanclap on 11.04.2017. The beautician used extremely hot wax on my skin even though I told her a hundred times that the wax is really hot . Not only that, she was so harsh with my skin that I was left with a burn mark just above my upper lip. I called up urbanclap the next day and told them everything about my disappointing experience. I even dropped them a mail of my face clearly showing the burn mark but it's been almost two weeks and I still haven't got any call from them.

I even dropped them a mail complaining that I didn't get any call to talk about the matter to which they very conveniently replied that my number was not reachable.

I'm really frustrated with the kind of response I have been getting from them.

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    161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
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