Urban Company — spa therapists appointment

Address:	Kolkata, West Bengal, 700047
Website:	Urban clap

I had booked an appointment with spa therapist but she dint turned up, i tried to call her up but she was not answering, so i called their helpline number where i was rescheduled for the evening slot, later in the evening also nobody turned up in the committed time so i called up the helpline number again, i was so pissed off by then waiting for them at home for whole day, but their customer service person somehow convinced and rescheduled my for third time that was today at 10 am but the same thing happened and no body turned up. Well this is extremely unprofessional on their part as they have already deducted the spa charges but failed to give the service for two days. Is this how they operate??? I am totally shocked as they wasted my whole weekend.