Urbanic — Broken product

Order id:[protected]
Ticket number: 1486974

I had ordered a necklace from urbanic two weeks back and I received it this week but it was broken. I sent a mail to the urbanic consumer service with the images of the bill, the broken product and all the packaging. They sent a mail saying that my issue has been resolved when they haven't done anything to resolve it. I want a replacement.
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