Urbanic — Order delivery very late

My order was placed with Urbanic on 6th September 2021 and was supposed to be delivered before 22nd September 2021. It is 24th September 2021 today and the urbanic customer service keeps saying be patient, your order will be delivered but they are unable to set a date of delivery. The order has been lying at the warehouse in Delhi since 10th September.
(order id :[protected]
I have made complete payment for my order and I am very concerned because of this unprofessional behaviour.