Urbanic — Order has not been shipped yet

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Urbanic

I ordered two item with order ID[protected] on 27 August and it has been 7 days but my order status is still precessing it has not been shipped yet. Usually urbanic claims to ship their item within 3-4 working days but why order is still being stuck. I request you to ship my order as soon as possible without any obstacles. Hope you will consider my request as this is my first order in urbanic and I am very disappointed in how the things are going.