Urbanic — Order related enquiry.

I've placed order for 5 items on 1st of October. The expected delivery date is 14th - 18th of October. But, the order is just confirmed and not even shipped yet. From the last 3 days, it's showing that the order is under process! I request the team to kindly look into the matter and help me get the product on the expected delivery dates! As I ordered the products for an occasion and if I get the products on hand late than expected than it ruins the mood. Hope you understand.