Urbanic — Product not being delivered

I ordered my products on 8th September and it was supposed to be delivered by 17th-22nd September. Today is 23rd September it still hasn't arrived. It took 12 days in processing and still shows in dispatched stage. The customer care teams says they cant tell me when it will be delivered but they will try as soon as possible. I need my order immediately since i am leaving town in two days.
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Hi Sanskrit,
We are really sorry for the experience however would request you to please share the screenshot of your order details so that our team could get in touch with you ASAP .

Looking forward for your response !

Regards,

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