Urbanic — Products are not shipped

Website:

urbanic.com

It is my first purchase from urbanic. My concern is why ky order is not shipped yet even after ordering it on 18th nov. its almost about 8 days, i am fed up with their customer care support service. they take almost one day to reply
i feel trusting Urbanic is a blunder of my life. I wanted my products early for a occassion and it is not even shipped yet.Disappointed!!