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Urbanic — Products are not shipped

It is my first purchase from urbanic. My concern is why ky order is not shipped yet even after ordering it on 18th nov. its almost about 8 days, i am fed up with their customer care support service. they take almost one day to reply
i feel trusting Urbanic is a blunder of my life. I wanted my products early for a occassion and it is not even shipped yet.Disappointed!!
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    Urbanic
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