Urbanic — Refund not received even after the pick up was done | |
I placed an order for "simplicity mom jeans" and "Shirt pullover blouse" on 02 june, 2021 ID No.[protected] . But due to some issues I had to return them. I placed the request for return of both items on 14 june 2021 and the delivery personnel arrived on 15 june to pick it up. When I checked the app later, it still did not update the status to 'returned' and I have yet to receive the return payment. I called the delivery person 15 june night and he said he will talk to the manager and respond 16 june morning, but I am yet to hear any reply. He is not picking up the calls. This has already happened twice with Urbanic. A friend is also awaiting her return payment right now after the same delivery person picked up her return orders as well. I hope Urbanic Team resolves the issue as early as possible, and initiate the return payment after proper inquiry into their delivery channel. Was this information helpful? | |
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