Urbanic — Refund process

[protected] is my order ID o[censored]rbanic. Out of the items delivered I had applied to return 5 of them .
Out of the 5 only 1 has been refunded, the rest for they cancelled my refund without any reason after saying that they will solve the issue and asked to wait for 24 hours today I see the refund cancelled and I had to apply for the refund process of the items again. This has been going on for days with no solution