Urbanic — Return not picked up for refund

I live in Kolkata but in my return request pickup from courier partner, it's showing Gujarat. Has there been any mistake? Or is it fine. Because I'm worried the 10 day will expire and my pickup won't happen by then if the misunderstanding is not cleared.
They keep on saying it will be picked up within 24-48 hrs but it doesn't happen.
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Hey Muskan, We are really sorry for the experience however would request you to please share the screenshot of your order details so that our team could get in touch with you ASAP .

Looking forward for your response !

Regards,
Team Urbanic

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