Urbanic — Same Dress delivered twice. Payment taken twice.Not refunding the amount

Website:

Urbanic

I ordered a dress from Urbanic on cod. The same dress was delivered twice on different days and payment taken. Instead of another dress that I had ordered after the first one the same dress was delivered twice. Number of emails with pictures were shared on support email but nothing. The return pickup person came once and fought with me. He said he would need both dresses back or I would need to keep both. I explained him that the first dress was delivered one week earlier and I have already used it. I don’t wish to return it. I only want to return the duplicate dress that Urbanic has sent by mistake. He refused to understand and said do what you want to do. With no customer care number given and no exchange policy available Im now stuck with 2 same dresses. The emails sent on support email have been of no use. Highly disappointed. This is scam website. No address of office. No phone number provided. No one replies to emails. Order at own risk.