Urbanic — Taking too long to deliver

I have ordered from Urbanic on 9 Oct. And as of today on 17th Oct, the order is still at processing stage. I need the order before 22 Oct and it shows the expected delivery before 21 Oct but I don't understand how it'll be possible when the order is still at the processing centre since 5 days. I have wrote to them 2 times but no satisfying response. Please help me deliver my order on time.