Urbanic — Wrong product received..return request still under process

Website:

Urbanic app

I ordered a tshirt but received entirely different product on arrival.. I submitted return request but it's not yet confirmed..what kind of a behavior is this? You people cant even deliver a product and on top of that taking so much time for further follow up.I cant keep hold of the product for very long time..I want that dress to be returned immediately and please initiate my refund.