[Resolved]  Urbanic.com — not refunding my money not, replying no phone no they have too

Address:Maysquare lifestyle private limited, Office beanz, 5th floor, Tower C, Unitech cyber park, sector 39, Gurgaon (Haryana),122001, 122001
Website:Www.urbanic.com

I ordered a product (Order id[protected] of rs 1000, they sent a defective product, it was torned. I sent them back and asked them for refund, now replied they got my product and will issue refund after quality check. Now so many days have passed, they are now not even replying to my email to issue and neither issuing refund of rs 1000. They dont have any contact no too as per them, only email id they havr — [protected]@urbanic.com. My registered email id with them is [protected]@gmail.com. Please get my refund of rs 1000 back from them, already shared my bank details with thrm.
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Oct 31, 2019
Complaint marked as Resolved 
No refund provided yet to me, I am still waiting for refund from.their side to be credited to my bank, they sent me email that they initiated refund on 21st October and today is 31st October but i didn't get refund to mine account. I asked them refund reference number, they are not providing, they are just passing time . Kindly get the refund reference number of my refund from.them.They just making fool of me since long
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Hi, I'm dealing in surplus garment & stock liquidation.I want to connect who is dealing in stock liquidation.
Please connect me on concern person.

Regards
Abhay Singh
[protected]
Hi,
We are doing garments manufacturing at delhi...kindly contact [protected]

Regards,
Alankar
My order ID[protected]

None of my mails are being replied. The items were picked up and have reached there warehouse on 6th November. It's been more than 2 weeks and I have no confirmation of refund. Since last one week these guys ain't even reverting back my emails. Their chat tool is so pathetic that one has to wait for hours to get a response and if they don't get a response from CUSTOMER even for a minute, they close the chat. There is no number to call even.

I am a pateint of hypertension. If something happens because of the amount of trauma and stress these guys are causing me, who will be responsible for that.

These guys seem to be joking with the CUSTOMER.

This is the high time that I put this incident on social media attaching screenshots of all the unattended emails and chats. All these CCE's whose names I am mentioning below are good for nothing. They just copy paste pre recorded lines without even checking the case history and realising the severity of case. One lady named SANDHAYA writes on 20th number that "product has reached the warehouse and Quality check is pending" whereas on 22nd November another lady named SUBHANGI SHARMA writes that "product hasn't reached the warehouse. And this guys named "AMAN" ignoring lal my mails. These are just few names. There is a long list to name of ###.

The tracking details clearly shows my products were returned and reached the warehouse on 6th November.

Also I am going to file a legal case against them. It less about my refund but more about the trauma and stress they causing.

Hi!User from India
I've been securing checkout for the same product since the past two days but unable to confirm the order because of no OTP from their side
Kindly check into the matter
P.S:No network problem as such, since constantly receiving other SMS
I am bhavana saxena from indore.

I have purchased a dress of 1194 rupees. Your product quality is very poor so I returned dress. Ur pickup man is pickup the dress before 12 days but my amount of rupees 1194 not received in my account. So plz refund my amount in my account.
My contact no is [protected]
Have you guys got back your refund?I'm also in the same situation.All they're saying is that their server is down and will initiate refund as soon as possible.
Hi all, I am also going thru the same issue of not getting my refund and again and again they ask me to wait 5-7 days. Also now they are not responding to my mails .
Please confirm if any o[censored] have got any resolution

Sakshi
Hey everyone there even am going through the same problem. I returned their product on 1st january, 2022 (Because they had sent a different coloured trench coat, worth 1, 672 ). And now aren't refunding my money back. Everytime am getting the text that my bank account is frozen.. and which is totally false

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    Contact Information

    Maysquare lifestyle private limited, Office beanz, 5th floor, Tower C, Unitech cyber park, sector 39, Gurgaon (Haryana),122001, Gurgaon
    India
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