[Resolved] Urdoorstep Eretail — Payment done three times on order no5154005 through debit card

Vijay kumar thussu

from Bengaluru, Karnataka

Feb 4, 2017

Address: 560034

On order no 5154005 your delivery man swiped my debit card twice an told me that card is not working.then I gave him another debit card through which the payment was done.I was surprise to three times payment was done on one bill.I have been reporting this to your customer care exe namely Priya Parakh and deo etc I don't if they are giving their name or not they all said the matter will be resolved in ten minutes but non of them called back. It sorry state of affair at your cutomer care office I want my refund immediately if you care for your customers.

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Mar 9, 2017

Complaint marked as Resolved

UrDoorStep eRetail customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2017

UrDoorStep eRetail Customer Care's response Dear Vijay Kumar

We apologize for the inconvenienced caused to you on the payment issues

As discussed over the call we have not received the amount from the SBI card

Kindly contact the bank card issuer

For any further assistance we request you to kindly contact us at

[protected] write to us at [protected]@urdoorstep.com on all days between 7:00 AM to 10:00 PM.

Thank you
Customer Care Team