Usha International — Defective gas cooktop rinnai gennia

Address:

Kolkata, West Bengal

I purchased the Cook-Top on 11th Apr2015, installed on 12th and found heavy blasting sound with fire is coming from the side of Burners during a Little push on Knobs which is endangers to catch fire . Complaints made to Usha international No-C[protected] dated 12-04-15. Service personal attended on 14thApril and could not rectified he told that he will send his senior . Another staff came on 18th but returned with same opinion . third person came on 22 th Apr and said it is a design deflect and he cannot do anything on it, also said that you may write your remarks on my job card but the company will simply close this case after few days without any resolving.. he also added if we give him Rs 500/- then he will write for the change of this cook top for any other model. we not agreed to give any money he returned and closed the case instantly though problem was not rectified clearly written on the job card.
Again complaint made on 23rd Apr2015, No-C[protected].till no action has been initiated. we asked Dealer who also admitted but said that tthere is no any system to check Gas cook Tops at Shop, the Company also not said a single word regarding this manufacturing / design deflect. now suggest me the needful, I am ready to suit case at CONSUMER FORUM OF GOVT OF INDIA for damages, harassment's and Fraud with hiding facts and warranty terms.