Utaxi — refund not provided for canceled request

Address:Bangalore, Karnataka
Website:utaxi.in

I booked a cab to airport on 1st mar and it was canceled as utaxi called and said they did not have the indica which i booked and were asking me to take a sedan for higher amount and also to pay additional for toll charges even though there is no toll for going to airport.

I felt cheated and asked to cancel the booking which. I got cancelation confirmation right after call from utaxi. I was told that the amount of rs 612.75 that was paid should get credited back to my payment method within 7 days.

On 19th mar they had replied to my mail as below:
dear customer...

sorry to inform you are amount was still
in process i will make sure that we will receive
you amount within 1/2 days

Its been over 35 days and i still havent received it. I reached out to them again via email and phone multiple times but now they either dont reply or just say that will get back but never do.

Here are the transaction details:
Booking id: 366306
Amount paid: rs 612.75
Transaction id: 201803011111212800110
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    Bangalore
    Karnataka
    India
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