[Resolved]  Utaxi — utaxi is big fraud.Avoid it always

PATHETIC SERVICE!!
I had booked the cab from ITPL to Airport on 20-Jun-15. While booking the cab I have requested for a cab with a better condition (as I have googled utaxi before booking), however I was provided an alarmingly damaged car and an equally rude driver. We literally had to beg him to close one of the window as he was busy checking his phone while driving. He was so engrossed in his phone while driving that the cab almost banged into other cars few times.
That was not all, when we finally reached the airport, when I had to paid him 765/- (the fare was 645/- and the additional 120/- is the toll tax when actually we have travelled only one way where in that case the customers should be paying 75/- ), I gave him 800/- and asked for the change, the driver gave me only 10/- and said that he don't have change. Add to that, he gave me 100/- and gestured me to get change from other drivers. Seriously something was wrong with him. RUDE AND ILL-MANNERED!
Now, since I have already booked utaxi before hand, I had to face the similar music again during my return trip on 23-Jun-15 at 4:45 am.
First of all, when I asked the driver to pick me up from one of the pick up points (there is a reason why they call it as a PICK UP POINT. Isn't it! ), He simply said NO! And gave a reason that except Airport cabs (MERU and others) no other cabs are allowed. However, he was not rude as his other colleagues.
Secondly, the distance back to ITPL is 45-50 minutes if you leave airport at 4:45 am. My journey was 1:30 minutes. NOW WE ALL KNOW WHY!
Thirdly, after driving for around 20 minutes, the driver gets a call that another utaxi cab has a punctured tyre so without even asking us he changed his route, took a u-turn and start driving back (he doesn't understand neither English nor Hindi).
When we reached the location, the other utaxi cab in the similar PATHETIC condition didn't had any spare type (Surprised?) And add to my woe, my driver gave the spare tyre from his taxi!!!
Now, the taxi in which me and my wife are travelling without any sleep at 5 am from Bangalore Airport to ITPL does not have a spare tyre, zero shock absorbing back seat, car gates which can fall anytime and the maximum speed of the car as 70 km/h.
Lastly, when I tried to lodge a complaint with their customer care, no one even there cared to listen to my woes.
I have been told that their manager Mr. Somu Shekhar will listen to me but it's been 3 days (and multiple calls) but he is not available whenever I call the customer care.
:-( :-( :-(

This is my uTaxi review:

They have stupid customer care service.
I booked a cab from airport. Immediately i received a call from thir customer care executive asking me about the details.
I in turn asked details about the fare and if any additional charges are there.

They informed me that toll tax of INR 120 will be there. To which i again confirmed that it will be my fare+toll tax and no parking or other charges are there. He confirmed that no other charges are there.
The confirmation sms that he sent says that it will be my fare + additional toll + parking.

They did not tell about taxes and parking charges. Why will I pay for heavy airport parking charges?

I have sent the email asking for the total charges and details and i have not received reply till today.

i booked a cab to Airport. the cab came late. driver was rude when i asked him about his delay. the driver stared smoking while driving. i said it is causing inconvenience to me, but he continued smoking until he finished. i could not board my flight to his delay. it is not worth using Utaxi. never had such a bad experience before.

pathetic service. Drived dropped at parking place and asking us to walk for 5 min with luggage bags to the airport.

coming soon!!! Utaxi.us It's a new Taxi app in USA

The most pathetic service ..Big time frauds ... I booked a taxi to the airport 2 days prior .. they told i would recieve driver details 1 hour before booking time which i didnt on the day . i called them thrice to ask for the same . they didnt even have an idea of what to do. later they sent me a driver contact no. after half an hour of my repeated insistence, who didnt even pick up my call . They driver called me at the expected booked time and said he is still at airport and will take 1.5 hours to come !!! I called back the u taxi and they insted of helping me started to question me as to as to why i had not booked the cab 3 hours in advance and such things are bound to happen !!! i had to rebook an uber or else would have missed the flight !

Since they didnt provide me the service i asked for the refund . they informed it will happen in 3 working days . its been already 10 days and no reply . they dont even pick up calls now !!!

Such unproffessional and arrogant behaviour .

If you want to miss ur flight and also the booking money... use utaxi !!

I booked a taxi for my wife and daughter arriving early in the morning in Bangalore, paid in advance and got confirmation on the phone as well as speak to the agent. At 3Am in the morning they were still struggling to find the taxi. After numerous phone calls another driver was sent. This taxi service is a waste of time and money.