Uti Infrastructure Technology & Services Limited [Utiitsl] — PAN card processed and not dispatched and no communication

Applied for my son's PAN card on 23/Oct/2020 and after regular follow ups now since 1 month it shows "PROCESSED SUCCESSFULLY". I have neither received any sms/ email communication regarding the same. When enquired about PAN card dispatch I am getting all sorts of anwers like we have escalated this matter/ our system is down/ our representative will call etc with new ticket at each incidence. This is not acceptable, with out tracking ticket to logical closure, raising new ticket each time wont serve the purpose and I expect a prompt action by senior authority. I am tired following up and listening to stereotype answers.
(Application Coupon Number: N[protected] [#175487] [#958370] [#223149]