Uti Infrastructure Technology & Services Limited [Utiitsl] — regarding the refund of the amount paid

I have submitted the application (My application no. Is u-n[protected] on 6/01/19 and paid rs.107/- and till then it shows the application status as your kyc is not done so use regenerate online option but when i used it it said that your application is rejected and please do it in physical mode. So, i went to the nearest utiitsl office twice and did it in physical mode but nothing happened.
Now the status has changed in the track pan status, it now shows "payment against your pan application with e-sign option is not received yet or missed out as per our records. You need to make payment using regenerate online option or if already paid then verify with our utiitsl office."
I have already been to the office twice and when i use regenerate online option it says that the application is rejected and do it in physical mode.
So please, refund my money as soon as possible, when i'll receive the refund i'll then do it now by physical mode only, because your online option is very bad.