Comments
Ajoy Gas Agencies — Bad Experience from Ajoy gas Agencies
Dear Sir,I have booked gas ar ajouy gas on 28th Oct-08.At the time of booking, the time delay told by the staff at Ajoy gas is 30 Days.Now 36 days is over.I m calling this agent from last one week becoz of my emergency need.But the behavoiur and the resonse from thier staff is very ashamful even though when I go there directly.2dai I spoke to Mr:Ramachandran at AJoy gas, But his repsonse also very very bad. As a customer, If We are getting such bitter experince from these agents, It will surely affect the reputed Indane Oil Company.I any reposonsible authority ca ntake take aaction agaisnt this agent, It will very graceful to many customers
Awaiting fast response from authority
Thank you
Paul JVT
cons#34770
When customer service smells rotten and attitude towards consumers turns hostile, it won't be long before a company and its brand get destoryed by its bad reputation.
Indane Gas is celebrated company that India has every reason to be proud of but the agencies / gas dealers who supply gas cylinders and are in direct contact with consumers are spoiling the reputation of Indane Gas in a very bad way. I live in Cochin with my family and have always had bad experiences with Ajoy Gas (our authorized gas agency). Either the cylinders will be delayed or the staff will be obnoxious in behaviour. I have often forgiven and forgotten many issues, simply thinking that the staff may be under a lot of pressure.
In an effort to improve customer service, Ajoy Gas and many others have recently opted for the Phone Booking facility. This service has further created a huge mountain of problems. I had booked my second cylinder successfully through Phone Banking and even got a number confirming my booking. Even after 15 days i did not receive my cylinder so i called up the Ajoy Gas to enquire the status.
The indecent lady who answered my call barked "What is your number?" I replied to the same. But she said, "Hey Mister, first book the gas and then enquire." I didn't like her tone of speec. Nevertheless, i said i had booked through Phone Banking 3 weeks back. Then suddenly she said that she has not received any intimation so there will be no gas for me.
I am really sorry to say that this lady spoke in a very indecent manner which my civility does not allow me to reproduce here. The problem was that she had not received the intimation. I had booked once so the computer did not allow me to book again. Instead o[censored]nderstanding my anxiety, that lady plainly stated "NO GAS FOR YOU".
I assume that Indane Gas is supplying these agencies or is it that the staff of Ajoy Gas are supplying gas from their own gas well at home !!! This is not the way staff should speak to customers. She may be speaking thus to her husband at home but she cannot expect the common man to be a shameless fool like her family.
I have only one request to Indane Gas:
1. Pls give some soft skill training to the staff deployed at your gas dealer
2. If that is not possible, pls select good dealers who are empowered by decent, cultured and educated staff.
As consumers, we are ready to excuse a little delay here and there but such cheap behaviour from employees is not what we expect from a company od such high stature.
Request the authorities to please take up the issue at the earliest.
Indane Gas is celebrated company that India has every reason to be proud of but the agencies / gas dealers who supply gas cylinders and are in direct contact with consumers are spoiling the reputation of Indane Gas in a very bad way. I live in Cochin with my family and have always had bad experiences with Ajoy Gas (our authorized gas agency). Either the cylinders will be delayed or the staff will be obnoxious in behaviour. I have often forgiven and forgotten many issues, simply thinking that the staff may be under a lot of pressure.
In an effort to improve customer service, Ajoy Gas and many others have recently opted for the Phone Booking facility. This service has further created a huge mountain of problems. I had booked my second cylinder successfully through Phone Banking and even got a number confirming my booking. Even after 15 days i did not receive my cylinder so i called up the Ajoy Gas to enquire the status.
The indecent lady who answered my call barked "What is your number?" I replied to the same. But she said, "Hey Mister, first book the gas and then enquire." I didn't like her tone of speec. Nevertheless, i said i had booked through Phone Banking 3 weeks back. Then suddenly she said that she has not received any intimation so there will be no gas for me.
I am really sorry to say that this lady spoke in a very indecent manner which my civility does not allow me to reproduce here. The problem was that she had not received the intimation. I had booked once so the computer did not allow me to book again. Instead o[censored]nderstanding my anxiety, that lady plainly stated "NO GAS FOR YOU".
I assume that Indane Gas is supplying these agencies or is it that the staff of Ajoy Gas are supplying gas from their own gas well at home !!! This is not the way staff should speak to customers. She may be speaking thus to her husband at home but she cannot expect the common man to be a shameless fool like her family.
I have only one request to Indane Gas:
1. Pls give some soft skill training to the staff deployed at your gas dealer
2. If that is not possible, pls select good dealers who are empowered by decent, cultured and educated staff.
As consumers, we are ready to excuse a little delay here and there but such cheap behaviour from employees is not what we expect from a company od such high stature.
Request the authorities to please take up the issue at the earliest.
When customer service smells rotten and attitude towards consumers turns hostile, it won't be long before a company and its brand get destoryed by its bad reputation.
Indane Gas is celebrated company that India has every reason to be proud of but the agencies / gas dealers who supply gas cylinders and are in direct contact with consumers are spoiling the reputation of Indane Gas in a very bad way. I live in Cochin with my family and have always had bad experiences with Ajoy Gas (our authorized gas agency). Either the cylinders will be delayed or the staff will be obnoxious in behaviour. I have often forgiven and forgotten many issues, simply thinking that the staff may be under a lot of pressure.
In an effort to improve customer service, Ajoy Gas and many others have recently opted for the Phone Booking facility. This service has further created a huge mountain of problems. I had booked my second cylinder successfully through Phone Banking and even got a number confirming my booking. Even after 15 days i did not receive my cylinder so i called up the Ajoy Gas to enquire the status.
The indecent lady who answered my call barked "What is your number?" I replied to the same. But she said, "Hey Mister, first book the gas and then enquire." I didn't like her tone of speec. Nevertheless, i said i had booked through Phone Banking 3 weeks back. Then suddenly she said that she has not received any intimation so there will be no gas for me.
I am really sorry to say that this lady spoke in a very indecent manner which my civility does not allow me to reproduce here. The problem was that she had not received the intimation. I had booked once so the computer did not allow me to book again. Instead o[censored]nderstanding my anxiety, that lady plainly stated "NO GAS FOR YOU".
I assume that Indane Gas is supplying these agencies or is it that the staff of Ajoy Gas are supplying gas from their own gas well at home !!! This is not the way staff should speak to customers. She may be speaking thus to her husband at home but she cannot expect the common man to be a shameless fool like her family.
I have only one request to Indane Gas:
1. Pls give some soft skill training to the staff deployed at your gas dealer
2. If that is not possible, pls select good dealers who are empowered by decent, cultured and educated staff.
As consumers, we are ready to excuse a little delay here and there but such cheap behaviour from employees is not what we expect from a company od such high stature.
Request the authorities to please take up the issue at the earliest.
Indane Gas is celebrated company that India has every reason to be proud of but the agencies / gas dealers who supply gas cylinders and are in direct contact with consumers are spoiling the reputation of Indane Gas in a very bad way. I live in Cochin with my family and have always had bad experiences with Ajoy Gas (our authorized gas agency). Either the cylinders will be delayed or the staff will be obnoxious in behaviour. I have often forgiven and forgotten many issues, simply thinking that the staff may be under a lot of pressure.
In an effort to improve customer service, Ajoy Gas and many others have recently opted for the Phone Booking facility. This service has further created a huge mountain of problems. I had booked my second cylinder successfully through Phone Banking and even got a number confirming my booking. Even after 15 days i did not receive my cylinder so i called up the Ajoy Gas to enquire the status.
The indecent lady who answered my call barked "What is your number?" I replied to the same. But she said, "Hey Mister, first book the gas and then enquire." I didn't like her tone of speec. Nevertheless, i said i had booked through Phone Banking 3 weeks back. Then suddenly she said that she has not received any intimation so there will be no gas for me.
I am really sorry to say that this lady spoke in a very indecent manner which my civility does not allow me to reproduce here. The problem was that she had not received the intimation. I had booked once so the computer did not allow me to book again. Instead o[censored]nderstanding my anxiety, that lady plainly stated "NO GAS FOR YOU".
I assume that Indane Gas is supplying these agencies or is it that the staff of Ajoy Gas are supplying gas from their own gas well at home !!! This is not the way staff should speak to customers. She may be speaking thus to her husband at home but she cannot expect the common man to be a shameless fool like her family.
I have only one request to Indane Gas:
1. Pls give some soft skill training to the staff deployed at your gas dealer
2. If that is not possible, pls select good dealers who are empowered by decent, cultured and educated staff.
As consumers, we are ready to excuse a little delay here and there but such cheap behaviour from employees is not what we expect from a company od such high stature.
Request the authorities to please take up the issue at the earliest.
Contact Information
Ajoy Gas Agencies
Ernakulam
Kerala
India
Kerala
India
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Ajoy Gas Agencies — Very bad experience from Ajoy Gas Agencies
Date: 01/12/08Subject: Very very Bad Experience from Ajoy Gas Agencies
Dear Sir,
I have booked for gas at 28/oct/08.At that time they told that it will take 30 days to get the filled gas.Now it is 36days is over.I m call this agecies from last one week.But the response fro mthat staff is very very poor and ashmaful even though we I got thee directly.2day I spok to Mr:Ramachandran at Ajoy Gas, Bu his repsonse also very bad, I m thinking why this reputed Indane company giving distribution to this irresponsible agents, This very bad affecting the reputation of Indian Oil gas.If any responsible person at Indane Oil cooperation take action against this agent, it will be very very graceful to the customers
Awaiting af st reponse from the authority
Thank you
consumer# 34770