[Resolved]  LG Electronics India Pvt Ltd., / L G Model 1.5 Tr Split Ac Lsa5uw2vf1 — Spoiled my product while providing requested service

Address:Rangareddy, Andhra Pradesh

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1) Name: RAMA KRISHNA KOYA



2) Address: KAILASH KUNJ; H.NO:4-7-146/8; SHANTIVANAM; BAGH HAYATH NAGAR; HAYATH NAGAR; HYDERABAD – 501505; ANDHRA PRADESH; INDIA



3) Cell Number: [protected]



4) Residence telephone no: [protected]



5) Your E-mail address (very important, without this you will not receive the copy of notice):


[protected]@hotmail.com



6) Payment details (transaction number or DD number, dated and bank). Refer
S. No (C) 4.









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1) Name of opposite party: Mr. Soon H. Kwon, Managing Director and Director,
LG ELECTRONICS INDIA PVT LTD.,

2) Registered address of the Opposite Party: Plot No. 51; Udyog Vihar; Surajpur-Kasna Road; Greater Noida, 201306; India
3) Telephone no: [protected] Fax:[protected]

4) E-mail of the chairman or company e-mail (this is necessary to provide
else we will not be able to send the notice):

Simpi | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com <mailto:[protected]@lge.com>
Toll Free-[protected]


Manoj | Customer Service|
LG Electronics | INDIA |
Email ID: [protected]@lge.com , [protected]@lgindia.com
Toll Free—[protected] (MTNL/ BSNL[protected]



6) Name and address of the branch with which you dealt and received
defective product and services:
Branch Service Manger Mr. Y Sekhar Contact number [protected].
L G Electronics Pvt Ltd., Survey No-54, Pulla Reddy Sweets Building, Kharkana, Secunderabad-09, Hyderabad - 500009









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1. COMPLAINT: My L G MODEL 1.5 TR SPLIT AC LSA5UW2VF1 against Complaint No: RNA[protected] booked on 16th April 2013 at 10:02:55 PM. was in a good working condition spoiled in the process of repairing requested problem by negligent and inefficient service personnel and Opposite Party demanding money for replacement of irreparable items.


Details:

1. I purchased an L G Model 1.5 ton Split AC LSA5UW2VF1 as per Invoice No: 100 dated 2nd May 2009 for Rs.23750/- in my wife’s name Smt. Sunita Koya. (Invoice attached)

2. I booked a Complaint No: RNA[protected] on 16th April 2013 at 10:02:55 PM telling that no sufficient cooling even at 18 degree and it is not working as earlier.

M/s.Rao’s Aircon, the L G Service Contractor sent their staff to rectify the problem. They just got us satisfied on the day and charged service charges Rs.449/- against their Invoice No: 00258 dated[protected]Invoice attached). They could not solve our problem permanently. (Refer Email Correspondences dated 20th April 2013 07:54 PM to 30th April 2013 15:25:47 in Page No. 1 & 2)

3. On my complaint they (the Contractor) sent their technician namely Mr.Firdas (Contact No: [protected]) on 2nd May 2013. He took away my AC Machine stating that Compressor must be replaced in free of cost if I could produce Purchase bill, against Job Sheet dated 2nd May 2013. It was clearly mentioned in his Job Sheet that ‘Compressor Trouble’ (Job Sheet attached). I sent Invoice through email on 3rd May 2013 by 11:09 AM. (Refer Email Correspondences dated 3rd May 2013 to 13th May 2013 in Page No. 3 to 5)

4. During this period (from 3rd May 2013 to 13th May 2013) when I contacted Mr.Firdas about the progress of work, he told that they sent AC Machine to L G Work shop as they did not have stock of Compressor. When I contacted service staff at L G Work Shop they said that they have completed their job and waiting for permission to deliver
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the good. They sent AC Machine after several follow-ups on 13th May 2013. The Company Transporter delivered the
machine saying that their technician would come to install by tomorrow i.e., 14th May 2013.

5. Company Technician namely Mr.Faiem (Contact No: [protected]) came to my home and noticed several problems when he tried to install the machine. Exhaust Fan hit walls and started making noise. After getting it repaired, Motor started makes noise like a floor mill. He said that AC gives sound like that. When I scold on him he said that it was not his fault and I should ask workshop people. When I asked workshop people they told that ‘Compressor was in good condition, need not to be replaced, and instead of that wires were changed. And they would send their man to replace motor by tomorrow as they did not have ready stock. After that Mr.Faiem went away without installing the machine. (Refer Email Correspondences dated 14th May 2013 in Page No. 5)

6. On 15th May 2013, I received a phone call from contact No.[protected]. He demanded me to bear Motor Cost towards replacement. I argued that there was no problem to Motor before they (Rao’s Aircon people) took away from my home on 2nd May 2013 and I refused to bear the cost.

7. In their Job Sheet they clearly mentioned ‘COMPRESSER TRBEL’ in broken word (compressor trouble). Instead of changing the compressor they spoiled whole machine which was in good working condition due to their inefficient service. They could not identify the actual problem in the machine. They created other problems by solving the requested problem.

8. When I contacted Service Manager Mr. Y Sekhar (Contact No: [protected]) on 16th May 2013, he argued that due to usage for the last four years machine produces sound. (Refer Email Correspondences dated 16th May 2013 in Page No. 6)

9. I just gave a complaint that my AC was not giving proper cooling. I did not give any complaint for motor problem, noise problem and exhaust fan problem. And they (Rao’s


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Aircon) did not mention any of these problems in their job sheet before they took away the machine from my home.
All these problems were noticed when the technician was going to install the machine on 14th May 2013 after receiving the delivery from workshop on 13th May 2013.

10. If the said problems were existed earlier why (Rao’s Aircon) did not they mention in their Job Sheet before taking delivery from my home? They sent the machine to L G Workshop for compressor replacement. After certifying that everything was OK at workshop how the problems were raised at time of installation at my home? This is a clear indication of their (L G Service Personnel) negligence and inefficient service. They are demanding money from me for replacement of the items spoiled by them. It is not justifiable to demand money for spoiled items from customer for their negligence and inefficient service.

11. Finally I sent them mail on 16th May 2013 that I would fight on this issue through consumer court until they bring my machine in good working condition. They are not confident that they could repair the motor spoiled.


2. RELIEF:


1. I request them to pay the total cost of Invoice amount Rs.23, 750/- after deducting 4 year depreciation cost as they made my machine irreparable or they should bring my machine in working condition without demanding money for replacement of irreparable items except the items like gas filling etc., used for given complaint.

2. Compensation for harassment and failure of delivering service properly. I suffered a lot for all these days. This should not repeat to other customers in future.

3. Legal charges spent towards this case.






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3. DOCUMENTS:



1. Covering Letter

2. Complaint: 01 to 06 No. of Pages.

3. Purchase Invoice No: 100 dated[protected]

4. Rao’s Aircon Retail Invoice No: 00258 dated[protected]

5. LG Electronics India Ltd Job Sheet: dated[protected]

6. Email Correspondence: From 01 to 06 No. of Pages dated from[protected] to[protected] arranged in descending order.
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Aug 13, 2020
Complaint marked as Resolved 
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LG Electronics India Private Limited — LG Split A.C.

I have purchased a LG Split Air Conditioner 1.5 tonnes Manufactured by LG Electronics India Pvt limited three years back. Every year during Summer it is not working. Every year I am complaining to the customer care center. After great struggle they are coming and checking the A.C. unit stating that there is compressor problemin the unit. It is never rectified since three years. This year again The same A.C. unit is not working. I have complained to the customer care Phone no. [protected]. They are immediately transferring the call to Andhra Pradesh division. They are receiving the call and registering the complaint and given the no. S9C42002111. After struggling for fifteen days they have given the complaint number on[protected]. Every day I am complaining to the customer care center persons, they say thatwe passed the information to the service center. Till the complaint is pending with the servicing center. I am complaining every day to customer care persons and I am receiving the same answer. I have a small baby boy and 75 years old sister. we are facing sun strok during this summer. we are unable to dispose the A.C. unit nor able to purchase another A.C. unit. If any thing happens to these people LG Electronics India Pvt. limited are responsible.

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Sir,
maine 1 lg mobile set no GX200 GSM mobile word, shop no.10,sagarmarket,25/16karachikhana kanpur se purchase kiya tha jiska bill no.501 dt.10/05/2010 hai jo purchase karne se ab tak 3 bar kharab ho chuka hai & jyadatar samay set service center me hi rahata hai iskas istemal hum nahi kar pa rahe hai , Please help me .

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