Uttar Pradesh Power Corporation [UPPCL] — Amount deducted but payment not made.

Hello, I made the electricity bill payment on 9th November. While making the payment, the amount was deducted but the payment stayed still and I did not receive any confirmation of payment. I waited for a few days assuming the failed transaction would be reversed but nothing like that happened. Then I wrote an email to this address: [protected]@gmail.com but haven't received any reply yet.I can't find any good medium to convey this problem to the company directly, hence now I am writing my complain here, in hope of help.

P.S. I have attached the proof of payment.
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    Uttar Pradesh Power Corporation [UPPCL] Phone
    +91 52 2288 7703
    +91 52 2288 7701
    Uttar Pradesh Power Corporation [UPPCL] Address
    Shakti Bhavan, 14, Ashok Marg, Lucknow, Uttar Pradesh, India
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