Uttar Pradesh State Road Transport Corporation [Upsrtc] — physical assault and abusive language of bus conductor

Address:

Moradabad, Moradabad, Uttar Pradesh, 244001

Dear sir

Subject: complain regarding misbehavior and physical assault by the bus conductor.

I would like to bring into your notice that i boarded delhi bound moradabad dipot bus no up78dn8898 on 19 aug 2019. I sit on the vacant seat beside the conductor seat as there were no vacant seats i could found also i had a heavy bag which i kept in the luggage space provided in bus.

Befor the bus left the station suddenly the conductor came and asked me to leave the seat using unacceptable and abusive language. When i objected his behavior and asked him to apologize, he created a scene there and gathered other bus staff and continued abusing and misbehaving with me. Even after all this i agreed to leave the seat on the condition of his apology. Instead of apologizing, suddenly he assaulted me physically and pushed me from the seat. He tried to slap me and threatened me to through out of the bus. Somehow other passangers saved me from him.
Later he gave the same seat to the other male passenger.
He continued threatening me throughout the journy, then i called helpline number written in the bus to complain his act after that he became more aggressive and threatened me to "beat like a dog" at the time of hearing of complain"

I tried to ask him his name but he refused to tell me again with abusive words.

The complain no i got from helpline was 190819/296. Their resolution was"just giving the warning to conductor and driver".

Dear sir i am not satisfied with such resolution they provided me for getting physically assaulted and insulted in front of all the passengers.

Sir i request you to take strict and exemplary action against the said conductor for his act so that he never repeat such behavior with any other passenger in future. Also i request you to inform me about the actions taken by your office against the said conductor.

Your sincerely