Uttar Pradesh State Road Transport Corporation [Upsrtc] — refund is not received for user id jojo21

Address:	201301
Website:	www.upsrtconline.co.in

I booked a ticket on upsrtc but ticket was not generated due to discrepancy in the upsrtc system and transaction got failed but the amount rs. 944 was deducted from my bank account as per enclosed bank statement and credited to upsrtc account. After that, i booked another ticket which was successful. Kindly resolve the issue with previous transaction of rs. 944 on 11 sep 2018 and refund money to my bank account.

P. S:
Customer support:
No customer care o[censored]psrtc is picking up my call. What is the use if they can't provide any solution. Suspend the whole team. I had a discussion to employee shivani named from lucknow office and she was unable to give any solution or status update on my refund, instead she told me to write an applcation and give it to office. Means for my money i have to run here and there and beg for it from upsrtc.

Email support : no reply upsrtc.

Whatsapp: no response from upsrtc

Kindly resolve it asap and share the updated status for this refund.

Transaction details and attached is bank statement:

Doj :15 sep 2018
Time of journey :7 am
From noida to dehradun
Amount :944