Uttar Pradesh State Road Transport Corporation [Upsrtc] — Regarding refund of cancelled bus service

Address:

A-49, Near Lord Meher Inter College, Harihar Nagar, Indira Nagar, Lucknow, Uttar Pradesh, 226016

Hello sir/mam,
On the date of 25/04/2021, I booked a ticket of volvo bus from Alambagh to Mau with boarding time at 22:30. But when I reached the bus station the authorities told that the bus is cancelled and I haven't got any messages regarding this. Later at the portal the status of the ticket is showing cancelled and it has been 10 days and I haven't got my refund yet.
I'm attaching all the relevant proofs of booking, ticket, E-cancellation voucher, Status etc, please have a look and initiate the refund as soon as possible.
Transaction No- [protected]
PNR No- XMAU[protected]
Ticket No[protected]