Uttar Pradesh State Road Transport Corporation [Upsrtc] — revised complaint against 3 march

Dear team,

No action taken on my complaint which was registered on 3rd march about upsrtc unable to cancel my ticket.
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I booked my ticket from bareilly to kaushambi for ac 2x2 from www.upsrtconline.co.in on 3 march2019. The bus boarding timing was 23:21 on 3march 2019. I booked the ticket as the guest the user and when i am trying to cancel the ticket, the website asked to me register it to cancel the ticket. So, while i am registering, the website did not sent the activation mail on my email address. I am trying to call customer care number somebody declining the call and not picking it up. After 50 to 60 attempts someone picked the call and said 'due to server down, your ticket will not cancelled'

Kindly do the needful and help me to get my money back.

Pnr no. Kasb[protected]

Date of journey. 3march 2019

No. Of seats. - 2