Uttar Pradesh State Road Transport Corporation [Upsrtc] — transaction failed but amount not refunded

I was booking a ticket from bareilly to kaushambi for[protected] but unfortunately my transaction was failed while amount was deducted from my account and ticket not booked.
I have tried two times but every time ticket not booked and amount was deducted.
Neither transaction id is generated nor my amount is refund.
I have also mail to official mail id on[protected] and continuously following up but no one is responding on the mail.

Please help me on urgent basis.