Uttar Pradesh State Road Transport Corporation [Upsrtc] — up bus leave without any information

Address: Utter Pradesh

I booked two bus ticket using upsrtconline.com website and my ticket pnr number is gola[protected] & ticket no. 12379052, seat no 5, 6 but the bus didn't come to the bus depot. We asked to inquiry department where is bus doesn't have any information about the bus (Bus number etc) no one call me and inform me that bus is late or cancelled. As per inquiry department no record, we send the email to upsrtconline.com& wattsup no. With image but not give any response again give 3 reminder no response received. We trubble for this issue & pay extra money to other bus. We going to with family.
Please help us.

Regards,
Rahul shukla

Mo.[protected]