Uttar Pradesh State Road Transport Corporation [Upsrtc] — worst bus o[censored]psrtc!

Address:

KAUSHAMBI bus station, 201010

Hi,
Today 2nd march 2020, i've booked a bus of timing 10 am.
First thing was that bus was late for about 40 mins and when i asked person on ticket counter he just responded in rude way and send me to another counter.
On next counter lady was sitted she was responded me and said "muje nhi pta kyo nhi aayi aur nhi ayi yp mai kya karun" and she was enquiry incharge over there.
None of the person neither litterate nor they know how to talk.
Then after 40 mins when bus come then the bus condition was very bad no proper seats were there mostly seats were broken and even ac was also no working.
I've booked ticket for 350 and it was worst experience.
I want action to be taken strict against these kaushambi upsrtc team so that in future any other person will not get offended like this.