V-Guard Industries — new product installation delay

Address:

Thrissur, Kerala, 680121

I purchased v guard storage water heater - pebble 10 l model from nandilath irinjalakuda on 23 august 2018. I was using v guard instant water heater which got damaged so i went to purchase another v guard instant water heater. But the person in the shop introduced himself as the staff of v guard and only on his assurance that the water heater would be installed the very next day, i went for the storage model ie pebble 10 l. The same day, 23.08.18 i received an sms intimating that the installation would be done within 48 hours. The same day, as promised, a received a call from thrissur service centre, informing me that the technician would call me the next day for my route and other formalities and i received a code that had to be given to the technician after the work completion. But no body came. Two days later i received a similar sms and the same drama. Today is 3rd september 2018. Even after 10 days of purchase nobody came for installation. I strongly express my concern and the way v guard is carrying out its business.