[Resolved] Vakilsearch Legal Solutions — #303010 start a private limited company.

Dr.Mathew Mathai

from Ernakulam, Kerala

Address:	Chennai, Tamil Nadu, 600 058
Website:	www.vakilsearch.com

16999 was paid in 2015 for a start up company
There was money paid for digital signatures for four directors
We had to re submit our documents enough times, the case was put on hold after speaking to a customer relationship officer with an extention number.
This executive has marked the case closed
Have been trying to contact for many days
It says the extn number is wrong or inactive,
Unable to contact them for getting our signs

We have not received any digital signatures even as of today,
We would be grateful if you could help resolve the issue by giving us our digital signatures, din registration numbers if you have them or please get our money refunded for the services they have not delivered

It is not possible to speak to our contact their offices from your given cell number,. The live chats are robots, so this is my only option.

Kindly help the entrepreneur

Sincerely
Mathew

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Nov 30, 2017

Complaint marked as Resolved

VakilSearch Legal Solutions customer support has been notified about the posted complaint.

Oct 30, 2017

Updated by Dr.Mathew Mathai THIS IS THE REPLY YOU GET FOR TRYING TO RESOLVE AN ISSUE...Man...

Hi there,
If you've been thinking of registering a company, then VakilSearch is definitely the right partner for you.

We will facilitate a hassle free, professional and cost effective company registration process. We have registered hundreds of companies for entrepreneurs like you and know exactly what needs to be done. Additionally, we'll throw in FREE Terms of Service and Privacy Policy documents that otherwise would have costed you Rs. 3, 999. Why are these documents important? Read on below:

Start-ups tend to look down on formalities. They believe their employees and freelancers, for example, are in it for more than just a pay cheque. But what if an early employee turns disgruntled and decides to share your secrets with competition? In the absence of an employment agreement, you can't take any action. Or what if an early freelancer just walks out after deleting code he's worked on.

Even if you believe that such worst-case scenarios are unlikely to occur, employees do tend to be more trusting of employers who have them sign agreements.

You've probably signed one every place you've worked at. Why should your start-up be any different? Get in touch now and we'll help register your company and prepare a TOS and Privacy Poilcy template for your entire company in a few days

Verified Support

Oct 30, 2017

VakilSearch Legal Solutions Customer Care's response Dear Dr. Mathai

As per our records, based on your request on 02nd March 2016 at 7:47 PM, we had closed your ticket since you had asked us to keep the process on hold. We are surprised to see this complaint as we hadn't heard from you after that.

Please note that your hard-earned money is safe with us and should you be unable to continue the process with us for some reason, we would be glad to refund as per our refund policy.

However, please do not worry. We are arranging a call back for you from your Relationship Manager in the next 15 minutes - to get back on your Digital Signature and DIN.

We are also excited to let you know that our support team is now on WhatsApp to resolve your queries instantly. Our incorporation team can be reached on WhatsApp at on[protected]. You need not call us at all from now. Just WhatsApp us!

Looking forward to working with you again after a long gap, Dr. Mathai.

Thank you very much for being a vakilsearch customer.

[Resolved] Vakilsearch Legal Solutions — #303010 start a private limited company.

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